Jessica McMillen || User Experience Architect || Usability || User-centered Design || Atlanta

Bank of America - Atlanta, GA

User Interface Planning and Design

2006 to present

Conduct ethnographic research into client work practices. Design interface and interaction of portal solution for online treasury management based on research findings that will support clients in achieving daily work goals and long term treasury management needs. Contribute to the iterative design of prototypes based on formative usability testing.

Georgia Leadership Institute for School Improvement/Georgia Institure of Technology - Atlanta, GA

Graduate Research Assistant, Developer of Web-Based Support Program

2005 to 2006

Designed, developed, and tested a website to support coaches of K-12 educators for the Georgia Leadership Institute for School Improvement. Work included gathering requirements through literature review, unstructured stakeholder interviews, and document examination; analysis of users, tasks, and goals; creation of paper and HTML prototypes; iterative design guided by formative feedback sessions throughout.

Georgia Institure of Technology - Atlanta, GA

Graduate Research Assistant, Web Designer

2004 to 2005

Redesign of the website for the School of Public Policy. Objectives were to translate the academic issues and career possibilities available with a degree in Public Policy into graspable terms for prospective students, to convey the research interests of the School's professors, and to visually associate the site with Georgia Tech’s main site.

Bank of America - Charlotte, NC

Web Developer

2002 to 2004

Transformed under-utilized intranet site into primary information repository utilized by a group of 200 with associates spanning seven states. Created applications using ASP.NET and SQL Server to improve workflow and communication between analysts and business partners within the organization. Designed layout, graphics, and overall visual appearance of all applications developed within team. Maintained cohesion while achieving visual distinction across applications.

Trajecta - Austin, TX

Financial Data Analyst/Web Designer

1999 to 2002

Along with data analysis responsibilities, overhauled design and maintained corporate website to align content, presentation, and appearance with marketing strategy. Increased site hits by 50%, increased case study downloads by 41%, and saved Trajecta $12K by keeping site in-house.

Independent Consultant

Website Designer

2000 to present

Experience with web languages and related software products gained through independent website design projects. The goal of all of the sites was to provide the company a new or improved presence on the web. See portfolio for examples.